![]() The training was paid, tons of OT pay and honestly, the best part about Geico. However, that training is company-specific, so you’ll quickly have to forget everything Geico taught you before you’re able to transition into a similar role outside of the company. The training is phenomenal, you’ll rarely find another company with a better training program. I was an auto damage adjuster for 3 years. Anyways, I was demoted to a salary almost $10 less per hour than i was being paid and was given that as their reason for “reaching the decision to officially remove me from the MDP program”, when I would have assumed. The other two quickly quit, and I tried to stick it through despite the miserable work environment, but finally stopped caring when I was demoted from the program based on the fact that I accidentally parked in the wrong spot (because there is a huge lack of communication that goes on and it also isn’t outlined in the handbook that you can literally be fired over parking in the wrong spot. I was hired for the management Development program along with 3 other people on my team. The entire HR reporting system is corrupt, if you go to them to tell them about any issue you are having with anyone who’s worked there for years, they automatically jump to defend that supervisor, saying XYZ wouldn’t do that and that they’re friends with them and that “maybe your being too emotional” because “that that doesn’t sound like them.” No accountability whatsoever. Honestly, have never had such a horrible experience working for a company that tricked me into such a wonderful sounding program - Management Development Program- they made me actually feel like I had finally found a company that was going to challenge me and like there were real opportunities to move up in the company and that I’d finally be given the opportunity to really gain leadership experience and be challenged. And if you need to change your personal schedule later on down the line, it’s still on a bidding system and if someone with a higher rating than you wants t. The highest rated person in training pretty much gets the schedule they want, which isn’t fair to other people that may need a different schedule for personal reasons. You don’t know what your permanent schedule will be until you finish training, and at that point you’re bidding against your training teammates for the best schedules aside from the person in the class who finishes with the highest rating. You’re rated on a 5pt scale and if you’re anything below a 3/5 (which is proficient), you aren’t even eligible to do something as simple as getting your permanent schedule changed. If you miss things on a claim, the performance team marks your grade down and it’s automatically a “non-sat” for your performance, which basically means you didn’t do your job right.Ī lot of the time it really feels like you’re being slave-driven because there’s so much work you’re expected to do, and if you’re not meeting expectations then your rating will be low. There are numbers you’re expected to hit everyday regarding how many inbound calls you take and how many online claims you work, but you have to work every claim as close to completion as you possibly can. I worked here in the claims department as an entry level claims adjuster for a few months and the pay is pretty good for the job you’re doing, but it can really wear you down. They WILL find a way to find something wrong with that. It could be something as simple as asking "how can I help you today?. They will find literally anything you did wrong. All of your calls are recorded and audited and scored just so the company can find more and more ways to put you down. (they have to handle so many calls in a specific time period) The managers who demand all of this perfection were CSR agents when the standards and metrics were much lower and even most of them do not score perfectly every single call they take. Essentially the company just wants to find ways to blame their employees rather than admitting their own faults.Ī lot of the metrics contradict one another. The company also fails to understand that when most customers are upset with something the company did, they rate the entire survey poorly even if the agent was not at fault, yet the agent is still held accountable. But it's also held against you if you do not get enough surveys back as if you can control your callers being elderly or foreign or just have a difficult time using computers. For example, you need to receive a certain amount of surveys, and every single survey needs to be rated "excellent" or it's held against you. ![]() The metrics are insanely difficult to consistently meet up to the company standards, and most of them aren't within your control. This job did to me exactly what I said in the title: worked me into a depression.
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